Help Center – Everything You Need to Know Before Your Visit

Any Questions?
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Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs

What is Smith Tower?

Smith Tower is a historic 38-story skyscraper in Seattle, known for its neoclassical architecture and iconic observatory deck.

When was Smith Tower built?

The building was completed in 1914 and was once the tallest building west of the Mississippi River.

Where is Smith Tower located?

It is located at 506 Second Avenue in Seattle’s Pioneer Square neighborhood.

What can visitors see from the observatory?

The 35th-floor observatory offers panoramic views of Elliott Bay, Seattle’s skyline, and Mount Rainier.

Is there an observatory bar at Smith Tower?

Yes, the observatory bar on the 35th floor serves hand-crafted, prohibition-era inspired cocktails.

Are guided tours available at Smith Tower?

Yes, guided tours explore the tower’s history, including its role in prohibition and rum running.

What is unique about the elevators in Smith Tower?

Smith Tower was the last West Coast building to have manual elevator operators until the elevators were automated in 2017.

Can visitors access the observatory deck without a tour?

Visitors can access the observatory deck as part of an admission ticket.

What type of architecture does Smith Tower feature?

The building showcases a neoclassical style with granite at its base and white terra cotta on upper floors.

Is Smith Tower a designated landmark?

Yes, it was designated a Seattle landmark in 1984.

Does Smith Tower host private events?

Yes, event spaces are available for meetings, weddings, and private gatherings.

What is the Chinese Room in Smith Tower?

The Chinese Room was an original feature with teak furnishings from Empress Cixi, now replaced by a prohibition-themed bar.

Is the Smith Tower roof visible at night?

Yes, the glass dome atop the roof is illuminated blue year-round and turns green in December.

Are pets allowed inside Smith Tower?

There is no detailed public information on a pet policy for visitors.

Is Wi-Fi available at Smith Tower?

Wi-Fi availability is not explicitly mentioned for visitors.

Are there dining options within Smith Tower?

Yes, onsite dining includes coffee shops and casual eateries such as Caffe Vita and Moto Pizza.

Can group tours be arranged at Smith Tower?

Yes, group tours are offered and can be arranged in advance.

Does Smith Tower have a gift shop?

Yes, a gift shop is located within the building offering themed souvenirs.

Is parking available near Smith Tower?

While no specific parking details are provided, the location is close to downtown Seattle transit options.